License and connection messages
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License
Section titled “License”| Message | Cause | Fix |
|---|---|---|
license.txt not found | The file is missing. | Create resources/fiveops/license.txt (not license.txt.txt), then restart fiveops. |
license.txt doesn't contain a valid Fiveops key | The file does not hold a valid key. | Paste the 40-character key alone on one line, then restart fiveops. |
License key not recognized; stopped connecting. | The key is wrong or not activated, or the server’s data was deleted 30 days after expiry. | Check it against the panel, then restart fiveops. Data deleted: activate a new key as a new server and put it in license.txt. |
The Fiveops license has expired; … | The license expired. The server keeps running with its local copies; the resource retries every 5 minutes. | Extend it on Activation → Extend; it reconnects on its own. Details. |
The Fiveops license was renewed; reconnected. | The license was extended. | Nothing. |
Your Fiveops account has been suspended; … | Fiveops suspended the account. The server keeps running with its local copies; the resource retries every 5 minutes. | Contact support; it reconnects on its own once the suspension is lifted. |
The Fiveops account suspension was lifted; reconnected. | The suspension was lifted. | Nothing. |
Fiveops can't verify the license right now | Temporary problem at Fiveops. | Wait; it retries. Contact support if it lasts. |
Connection permanently refused | The resource version is no longer supported. | Update and restart. |
IP lock
Section titled “IP lock”| Message | Cause | Fix |
|---|---|---|
This license is bound to another server IP | The license is bound to another IP. | Moved? Press Reset IP on the panel’s License card. Not moved? Contact support. |
The server's public IP could not be verified… | VPN, proxy, blocked HTTPS or a local/CGNAT address. | Let the server reach the internet with its own public IP. |
IP reported by this server: … | Follows the two lines above. | Compare it with the IP on the panel’s License card. |
Couldn't detect the server's public IP | Outbound HTTPS blocked. | Fine if already bound; otherwise allow outbound HTTPS. |
This server has no IPv4 connectivity | No IPv4 route; IPv6 is used. | Nothing, unless the license is already bound to an IPv4 address: then Reset IP. |
Connection
Section titled “Connection”| Message | Cause | Fix |
|---|---|---|
connecting (version …), connected | Normal start. | Nothing. |
connection lost (…); retrying in …s | Connection dropped; it retries. | If it repeats, check the machine’s internet and firewall. |
socket error: … | Network error (ENOTFOUND = DNS, ECONNREFUSED/ETIMEDOUT = firewall). | Fix DNS or allow outbound connections. |
queue full (2000); dropped the oldest event | Long outage; oldest logs dropped. | Fix the connection. |
dropped a frame that doesn't match the protocol, dropped a frame that isn't valid JSON, a query didn't match the schema | Resource not up to date. | Wait for the automatic update (details). |
Bans during an outage
Section titled “Bans during an outage”| Message | Cause | Fix |
|---|---|---|
join check couldn't reach Fiveops (…); used the local copy | Fiveops unreachable; local ban list used. | Nothing. Join behavior is set under Configuration → Bans. |
Fiveops unreachable (…); ban applied locally / ban lifted locally | Ban change applied locally. | Nothing; it is sent when the connection is back. |
Fiveops rejected a pending ban action (…); discarded | A queued ban action was refused later. | Check the ban in the panel. |
bans.json couldn't be read | The local ban file is damaged. | Nothing; it refills once connected. |