Update problems
No message on this page matches. Try a shorter part of the line or use the search.
| Message or symptom | Cause | Fix |
|---|---|---|
Downloading Fiveops … (automatic update). | A new version is on its way. | Nothing to do. |
… is downloaded and verified; it will be applied between … and … (server time)… | Your time window under Configuration → Updates. | Nothing to do; change the window if you like. |
… it will be applied when the server is empty… | “When the server is empty” is selected. | Nothing to do; it’s applied within 24 hours at the latest. |
… can't be applied: the resource isn't allowed to restart itself. | add_ace line missing. | Add add_ace resource.fiveops command allow before ensure fiveops, restart the server once. |
Applying Fiveops …: only the Fiveops resource restarts for a few seconds… | The update is being applied. | Nothing to do. |
Fiveops … started; if it does not come up within … seconds… | The new version is starting. | Nothing to do. |
Fiveops updated to …. | Update done. | — |
Kept your edited files (not overwritten): … | You changed these editable/ files. | Nothing to do. |
The new version ships a different default for: … | A file you changed has a new default. | Compare it with the package from the panel and merge what you need. |
Fiveops … didn't come up properly (…); the previous version (…) was restored. | The new version failed to start; the old one is back. | Nothing to do; the Fiveops team sees it and sends a fix. |
Couldn't restore the previous Fiveops version… | Files couldn’t be written back. | Reinstall manually. |
Couldn't download Fiveops … (…); retrying in … min. | No internet access or Fiveops briefly unreachable. | Check outbound HTTPS; it retries on its own. |
The Fiveops … update package failed verification and was discarded… | The download was damaged or tampered with. | Nothing was installed; it retries on the next update. |
Couldn't apply Fiveops … (files couldn't be written)… | The resource folder isn’t writable. | Give the server user write access to resources/fiveops. |
Filesystem write permission check from 'fiveops' … - write not allowed | FXServer refused a write outside the resource folder; the installed resource isn’t up to date. | Reinstall manually. Updates only write inside their own folder and need no add_filesystem_permission line. |
dropped a frame that doesn't match the protocol (is the resource up to date?) | Resource older than Fiveops expects. | Wait for the automatic update, or reinstall. |
Connection permanently refused | Resource version no longer supported. | Reinstall, then restart fiveops. |
| Panel shows the previous version | Two fiveops folders on the server. | Keep a single fiveops folder and restart. |
| “Status could not be read” on Integrations | Resource not up to date. | Wait for the automatic update. |
license.txt gone after a manual install | Whole folder replaced. | Put license.txt back; keep it next time. |